1. Ordering & Paying 7

How-to order a server, pay for it and also restore terminated servers

2. Upgrades & Downgrades 1

Need more Memory or Slots, this is how you can upgrade

Cancelling 3

How to Cancel your server or recurring payments


 2. Ordering a Server

Questions What Payment Methods do you accept? How long does it take between ordering a server...

 Changing your billing/support email address or Control panel username

To change your email address in the billing system or your Multicraft control panel username you...

 Recovering a Server that Has Been Terminated

If you do not pay the invoice for your server before the deadline then it will be suspended....

 Reset Your Multicraft Password

A guide to updating your Minecraft Server to the latest version and upgrading your plugins....

 Service Quality & Support FAQ

Service Questions What kind of Performance and Quality can I expect hosting a Minecraft server...

 Technical FAQ

Questions Do you offer SSH or FTP access? Can I set up access for extra users? I've found a...