1. Ordering & Paying (6)

How-to order a server, pay for it and also restore terminated servers

2. Upgrades & Downgrades (1)

Need more Memory or Slots, this is how you can upgrade

Cancelling (2)

How to Cancel your server or recurring payments


 2. Ordering a Server

Questions What Payment Methods do you accept? How long does it take between ordering a server...

 Changing your billing/support email address or Control panel username

To change your billing system email address or your Multicraft control panel Username, you will...

 Recovering a Server that Has Been Terminated

If you do not pay the invoice for your server before the deadline then it will be suspended....

 Reset Your Multicraft Password

If you are having problems logging into your Multicraft panel and need to change your Multicraft...

 Service Quality & Support FAQ

Service Questions What kind of Performance and Quality can I expect hosting a Minecraft server...

 Technical FAQ

Questions Do you offer SSH or FTP access? Can I set up access for extra users? I've found a...