Information that we collect from you

You will be asked to provide certain information about yourself when you:

  • Visit any website using the domain.
  • Complete a subscription.
  • Order and pay for a service.

This includes your Name, Address, Company Name and e-mail Address.

We also collect information about your activity on the domain.
We may also collect information from e-mails or letters we receive from you.

How we collect this data

  • Online Registration.
  • Completing our order process.
  • Online customer communication.
  • Third Party tools.

Use of your information

Your information will enable us to provide you with updates about our hosting service.
We may also use and analyse the collected information so that we can administer, support, improve, and develop our services.

The information you provide to us will be held on our servers in the United Kingdom and Canada. This information can be accessed by, or given to, our staff and selected third parties who act on our behalf for the sole purpose of supporting our work.

If you have given your consent, we may use your information to contact you by post, telephone, email or text message for your views on our service and to notify you of important changes or developments to the StickyPiston Hosting website and our services.
You may withdraw your consent at any time by contacting us here by opening a support ticket or email

We may also pass aggregated information on the usage of our site to third parties.
Aggregated information contains nothing that can be used to identify you but can be used for analysis and statistical purposes.

Unless required to do so by law, we will not otherwise share, sell, or distribute any of the information you provide to us without your consent.

Cookies and Usage Data

We will store information about your website visit using cookies (These are files sent by us to your computer or other access device) which we can access when you open an email from us or visit any website in future.
We do this to operate a shopping cart and client area to remember your information when you visit us.

We also include web beacons (also known as clear GIF’s or web bugs) in our emails to track the success of our marketing campaigns.
This means that if you open an e-mail from us, we can see which pages of our site you visit.
Our web beacons do not store additional information on your computer but, by communicating with our stored cookies on your computer, they can tell us when you have opened an email.
If you object to web beacons, we recommend you follow the instructions for deleting existing cookies and disabling future cookies below.
We will still know how many emails are opened and automatically receive your ip address (A unique identifier of your computer or other access device) but will not identify you as an individual.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

When you visit any website, we will also log your ip address (A unique identifier for your computer or other access device).

Third Party services

We use the following services to monitor and improve our services.
You can visit and read the privacy policies from each of these services by following the links.

Google Analytics (Google Inc.)
Google Analytics is a web traffic analysis web application provided by Google Inc (Google).
The information collected is used by StickyPiston to track page views and traffic sources. Privacy Policy | Opt Out.

Facebook Ads conversion tracking (
This service is used to track website users in the same way as Google Analytics.
The service is used for re-targeting adverts on the Facebook and Instagram platform. Privacy Policy.

YouTube embedded video widget (Google Inc.)
YouTube is a video sharing service provied by Google Inc. uses widgets to embed this content on it’s websites and YouTube uses it’s own Cookies. Privacy Policy. (
We use this service for website live chat. This communication includes support and sales. Privacy Policy.

Hotjar (
This service primarily records the screen, such as click and page visits.
We use this information to improve the usability of our website. No sensitive form data is recorded.
Typically we sample 100 – 150 website users monthly. Privacy Policy | Opt Out.

GeoPlugin (
This service record geo-location data to allow us to serve the correct currency when ordering. Privacy Policy.

MailChimp (
This service provides newsletter for our mailing lists, by signing up to our mailing list your email and name will be shared with Mailchimp.
Privacy Policy.

Jotform (
This service provides form submit feature, which is used to collect new Minecraft maps information on the StickyPiston trials website.
Privacy Policy.

Internal Services

WHMCS Billing and Support (
We use an industry standard billing and support system to manage orders and support requests. This is securely installed on our webservers where data is transmitted using TLS 1.2 protocol and RSA 2048 bits key encryption, to see our SSL security test visit SSL Labs. We are PCI DSS compliant, and are subject to monthly security penetration tests to uncover and alert us to all know vulnerabilities.

Mailing list or Newsletter (
Our mailing list is delivered and organised using the WHMCS billing system, you can opt-in or out using a link provided in marketing e-mails, and also from your client details page.

Contact Form (
This is collected using the contact form on our website.

Fraud Prevention Services

This geo-location and fraud scoring system collect location data for screening out fraudulent order. Privacy Policy.

Payment Processors

This allows StickyPiston to to process payments by credit card, PayPal, Paysafe and Sofort Bank.
We use these services because they store they card data securely, StickyPiston does not store card details at any point.

PayPal (PayPal Inc.)
PayPal is a well known payment provider by PayPal Inc.
They act as a merchant account for card payments and PayPal account holders. Privacy Policy.

Payssion (
Payssion are a payment gateway provider who provide payment options for Sofort and Paysafe. Privacy Policy.

Minecraft world and server files

When a service is cancelled or terminated, we retain a copy of your Minecraft server.
This includes the following information:

  • World files.
  • Logs.
  • Server files.
  • Configurations.

Each server copy is compressed and stored on a secure server in the United Kingdom.
We do this as a benefit for customers that return months or even years later and request for their server to be restored.

You can ask our support team to do the following.

  1. Restore your server for a maximum of 3 days to evaluate the data we store.
  2. Request a download of your server.
  3. Request your server backup is deleted.

You can request this by opening a support ticket.

Security and data retention

Industry standard security measures are employed to protect your information from:

  • Unauthorised access.
  • Unlawful processing.
  • Accidental loss.
  • Destruction.
  • Damage.

We will retain your information for a reasonable period or as long as the law requires.

Find out more about world downloads

Access and updating

You are entitled to see all the information we hold about you, and you may request changes to ensure the information is accurate, up to date, and relevant.
To request this information login to your account and open a support ticket or email
The information will be provided to you as a JSON text file.

Why Choose StickyPiston Hosting?

  • Premium Support Included (not an extra cost)
  • DDoS Protection & Offsite Backups
  • One-Click Multiservers, Swap 100's Modpacks & Maps
  • Dedicated Support Staff who know what they're doing