Contents

  1. Overview & Terms
    1a. Overview & Usage
    1b. Amendments to Terms
    1c. Agreement to Terms
  2. Service Terms
    2a. Term Start Date
    2b. Term End Date
    2c. The Mojang EULA
    2d. Transferring Ownership
  3. Areas of Responsibility
    3a. StickyPiston Responsibility
    3b. Server Owner Responsibility
  4. Payments & Billing
    4a. Service Setup
    4b. Provisioning
    4c. Delayed Server Set-up
    4d. Rights to Refuse Service
    4e. Electronic Signature
    4f. Refund Policy
    4g. Fee Changes & Increases
    4h. Promotions
    4i. Server Owner Credit
    4j. Group Pay
  5. Cancellation of Services
    5a. Notification of Intent to Cancel
    5b. PayPal Recurring Payments
    5c. Cancellation period
  6. Suspension of Service & Termination
    6a. Suspension Process
    6b. Termination Process
    6c. Early Termination
    6d. Termination Causes
  7. Third-Party Links, Sites & Services
    7a. Links, Sites & Services
    7b. Community Content
  8. Acceptable Use & Fair use Policies
    8a. Acceptable Use
    8b. Fair use
  9. Disclaimer & Limitations
    9a. Disclaimer
    9b. Limitations
    9c. Intellectual Property
  10. Data Storage & Customer Information
    10a. Data Backups
    10b. Customer Information
  11. Illegal Use & Enforceable Law
    11a. Force Majeure
    11b. Governing Law

1. Overview & Terms

1a. Overview & Usage

These terms describe the contract between StickyPiston.co (Referred to as “StickyPiston”, “Us”, “We” or other first-person pronouns) and the user (Referred to as “Server Owner”, “You” or other second-person pronouns)

1b. Amendments to Terms

We reserve the right to revise, amend or modify this policy and others (Including “Refund Policy”, “Fair Use Policy” and “Acceptable use Policy”) at any time and in any way. These amendments may not be announced and it is the responsibility of the user to keep up to date by regularly reading these Terms. Amendments are enforced from the date that the information is published on any StickyPiston.co website.

1c. Agreement to Terms

By accessing any website under the domain of “StickyPiston.co” you are agreeing to be bound by these Terms of Service and agree that you are responsible for compliance with any applicable local laws and regulations. Questions about these Terms of Service can be directed to StickyPiston.co by opening a support ticket.

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2. Service Terms

2a. Term Start Date

A service term begins when a user enters into a financial agreement with StickyPiston for services rendered and becomes a Server Owner. The term begins on the date that the order is placed and payment is received by StickyPiston and shall continue until the number of months stated in the order has passed. At that time, the term will renew unless a Server Owner has provided contact regarding cancellation of service as described in 5. Cancellation of Services below.

2b. Term End Date

A service term ends on one of two dates. Either in the case that a Server Owner has contacted StickyPiston regarding a cancellation of service (See 5. Cancellation of Services) or StickyPiston has deemed that a termination of service is necessary (See 6. Suspension of Service & Termination).

2c. The Mojang EULA

By entering into a service term as outlined above, the Server Owner is agreeing to the Mojang & Minecraft EULA without limitation. Read the Mojang EULA.

2d. Transferring Ownership

If a server owner wishes to transfer the ownership of their server to another user, they must inform StickyPiston through the Support Ticket system with all the details of the target user included.
The receiving user must have a registered account with StickyPiston and also notify staff through the Support Ticket system that they are willing to receive the transfer before it can be processed.
Once the server transfer has been processed and both past and new Server Owners have been informed, the new Server Owner is immediately responsible in accordance with these Terms of Service.

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3. Areas of Responsibility

3a. StickyPiston Responsibility

General responsibility
The companies services are provided “as is”.
StickyPiston agrees to work in compliance with all local and international law and provide services as follows.

  • Hosted Minecraft Server Space.
  • Technical Support for issues that are caused by either StickyPiston or the Minecraft instances being run on a server.
  • Billing issues that are caused by negligence on StickyPiston’s part.
  • Friendly and concise information in all user communication. This includes the support ticket system, billing system, official Discord, live chats and all social media platforms.
  • Non-Promotion of slanderous or libellous information regarding any of it’s Server Owners.
  • Fixing problems with hardware and software that is owned or managed by StickyPiston in a timely manner.
  • To make best efforts in maintaining services and available content to it’s most recent versions.

StickyPiston reserves the right to stop Server Owner’s services without warning for prevention of or in reaction to, DDoS attacks, potential security breaches and other network issues that could endanger Server Owner information or StickyPiston equipment.

StickyPiston shall not be liable for unintentional disclosure of Server Owner information through malicious or fraudulent activities of third-parties.

Server Uptime
StickyPiston ensures that servers run as smoothly as possible at all times however can not be responsible for down-time caused by.

  • Technical or electrical faults of any cause
  • Issues with Mojang or Minecraft’s Server Authentication services
  • instances where the situation is beyond their control (See 11a. Force Majeure).

Refunds or credit are never guaranteed in these situations, however, if you feel that you are entitled to them after an extended period of server down-time, then you can contact support to raise your concerns.

Plugins & Mods
Plugins and Mods for Minecraft are supported on our servers however it is the responsibility of the Server Owner to maintain and manage them.
StickyPiston will assist in installation and running of plugins and mods as much as possible as deemed by the management in each case that arises. If an issue is not the responsibility of StickyPiston and falls on the creator of the plugin or mod, they reserve the right to refer the Server Owner to a third-party website for further assistance.
If you are unsure whether we can help with your particular issue please send a support ticket with all the details of the problem and a staff member will be in contact as soon as possible.

Support Limitations
StickyPiston will provide support and assistance in response to any Server Owner problems that is possible.

They reserve the right to refuse support with the potential to incur costs to the company, detract from being able to provide support to all Server Owners, falls outside of the bounds of the services provided (See 3a. StickyPiston Responsibility) or for issues that have been caused by Server Owner error after sufficient fore-warning of said actions.

3b. Server Owner Responsibility

General Responsibility
The user or Server Owner is responsible for the following.

  • Providing up to date and accurate information when placing orders, requesting server support or referencing past communications.
  • Managing and maintaining the payment of invoices or payment agreements for services rendered.
  • Maintaining a level of communication with StickyPiston staff that does not cause alarm, fear or offense.
  • Managing their server in a way that prevents network attacks, damage to players or server resources and fraudulent behaviour (To the best of their ability).

Server Resources
Servers are provided to Server Owners as agreed upon during the order process.

Server Owners may not use the server space for storage of data or files other than Minecraft and it’s related processes.
StickyPiston reserves the right to stop or suspend any server that has accrued large amounts of server files or that is using more than the assigned memory.
This is to prevent cascading problems with other Server Owners housed on the same server node.

If your server is stopped or suspended due to an over-use of resources, it is your responsibility to contact technical support to help find a solution to the problem. If no contact is received, suspension and termination processes will continue (See 6. Suspension of Service & Termination).

Support Process
Support requests must be made through the Support Ticket System for them to be valid for full attention from StickyPiston staff.

Any request for support through other channels such as Social Media or Discord have no guarantee of being answered or resolved.

Live chat services are provided on StickyPiston sites at times that staff are free and available. If you open a live chat and receive no response, a member of staff will be in contact within 24 hours to try and resolve the issue and answer any questions you may have.

Support tickets will be sent to and from StickyPiston and the Server Owner using the e-mail provided on their account. All tickets will also be listed in a Server Owners Billing area if they should have a current or previous service running with us.

All support tickets received will be shared with the relevant members of staff and an initial response may be sent to notify the Server Owner of receipt. We hold no guarantee on how long an issue will take to resolve but will make best efforts to close it quickly, as well as keeping the Server Owner informed of an expected fix time and date.

MySQL
StickyPiston provides MySQL support for a range of Minecraft instances that use plugins, mods and other code. Because the service is free we hold no liability for loss of data or misuse of the database by Server Owners.

MySQL databases must be used for purposes relevant to an attached Minecraft Server hosting service and contain no unrelated data.

Databases can be accessed, viewed, edited and deleted by company staff at any time should the database not conform to these guidelines or any other aspect of these Terms of Service.

Reselling
Reselling the companies services or “sub-letting” servers is strictly prohibited and will lead to immediate termination of service and prevention of service use in the future.

This is not to be confused with 4j. Group Pay.

Public Statements
The Server Owner is responsible for any public statements and actions against the company.
This includes reviews, video content, social media posts and verbal statements.

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4. Payments & Billing

4a. Service Setup

A Server Owner enters into a financial agreement when placing an order as laid out in 2a. Term Start Date above.
Upon receipt of a Server Owner’s order, StickyPiston uses an automatic process to set-up and make ready the server for use by the Server Owner.
StickyPiston will notify the Server Owner via e-mail (Using the address provided during the order process) when the server is ready.
Fees for the service are payable in advance both on the initial order date and during each renewal period as explained in 2a. Term Start Date.
It is the Server Owners responsibility to manage these payments through their chosen means. StickyPiston is happy to provide support as much as possible in all cases concerning billing but can not handle card details or make payments on the Server Owners behalf.
The Server Owner accepts that, should a payment be missed, they are subject to the terms found in 6. Suspension of Service & Termination.

4b. Provisioning

StickyPiston reserves the right to use an automated provisioning system when server hardware is nearing capacity or at other times that require a more managed set-up of servers through new orders.
In these cases, StickyPiston makes no guarantees of when the server will become active, however, all staff and technical team members operate under an unofficial 24 hour time limit to ensure that a new Server Owner can begin using their service as soon as possible.

4c. Delayed Server Set-up

In cases where provisioning is not in place and the Server Owner does not have their services available to them in the first 24 hours that pass after their payment has been made, a ticket must be opened through the StickyPiston support system to ensure a smooth and efficient solution can be found to remedy the delays.
As stated in 3b. Server Owner Responsibility any other form of contact is no guarantee that StickyPiston staff will be able to respond to problems or find solutions in a timely manner.

4d. Rights to Refuse Service

StickyPiston reserves the right to refuse service at its own discretion until the server is activated and the Server Owner has been notified.
StickyPiston reserves the right to request proof of identity, IP and global location of the Server Owner when an order has been placed to ensure the ongoing security of the company and all its active Server Owners.

4e. Electronic Signature

Any order placed by a user or Server Owner by “click” constitutes acceptance that they are entering into a non-verbal electronic agreement with StickyPiston.
In all cases this Electronic Signature carries the same value as a hand-written signature between the two parties.
Both parties are protected under, and subject to the terms of, the Electronic Communications Act (2000).

4f. Refund Policy

StickyPiston offers a 14 day refund on all services as long as certain criteria are met.
The Server Owner is responsible for contacting StickyPiston through official support channels (See 3b. Server Owner Responsibility) and providing information regarding their refund request.
For a refund request to be considered, we must receive an official cancellation request through the support ticket system as described in 5a. Notification of Intent to Cancel alongside clear information regarding the request in a separate ticket.
The reason for this is that the Cancellation Service is automatic whilst the Refund process is not and we must be able to see these records before a refund can move forward. StickyPiston does not guarantee an automatic refund when a cancellation is processed
The refund offered is subject to the discretion of StickyPiston staff and may require the Server Owner to provide further information on the reasons for their cancellation.
StickyPiston offers a “Firm but Fair” refund policy in-house and all staff are trained to be able to judge a Server Owners request impartially and fairly.
When requesting a refund, we ask you let us know why you are making the request and determine the responsibility of the issue as well as if there is a way to prevent it from occurring.
If you’ve paid for multiple months we have the right to not issue a full or partial refund for whatever reason we provide.

4g. Fee Changes & Increases

StickyPiston reserves the right to alter or raise their fees at any time.
Server Owners will be notified of this at least 14 days before their next renewal as explained in 2a. Term Start Date.
The Server Owner is deemed to have accepted the change in fees upon the sending of an e-mail to their provided e-mail address. They are responsible for maintaining their personal information and keeping it up to date.
In all instances, StickyPiston will attempt to mitigate increases to fees in any way they can through other initiatives and projects before passing the increase on to their Server Owners.

4h. Promotions

All promotions are available “While Stocks Last”.
StickyPiston does not guarantee the availability of promotions and reserves the right to add, remove or modify any promotion at any time without notification.

4i. Server Owner Credit

When a Server Owner overpays or sends extra payments to StickyPiston, the company reserves the right to provide the overpayment as credit on the Server Owners account. This is usually an automatic process controlled by the Billing system. This decision can be disputed by opening a Support Ticket to discuss the matter further.
Server Owner credit holds no physical or digital monetary value when attempting to trade for goods and services outside of StickyPiston.co.
Server Owner credit will never expire but can be lost if a Server Owner completely removes or otherwise closes their account within StickyPistons billing and support system.
Server Owner credit can be used against any purchase on the StickyPiston.co domain and is transferable to other Server Owners through a request placed in a support ticket.
Further information regarding Server Owner credit can be found here: How Server Owner Credit Works.
Customer credit can not be paid-out in any form, to any bank account or services, unless in extenuating circumstances that have been pre-approved by StickyPiston Staff.

4j. Group Pay

StickyPiston provides a service known as Group Pay which allows all members of a server to donate to it’s running costs through PayPal agreements.
It is the responsibility of the Server Owner to arrange, manage and track these payments and the failure to pay could lead to conditions as laid out in 6. Suspension of Service & Termination.
StickyPiston support is available for help with setting up a Group Pay arrangement as well as being able to provide assistance with it’s ongoing use, however this will never excuse the Server Owner from the terms laid out above.
More information regarding the Group Pay scheme can be found here: Contribute towards your Servers Costs.

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5. Cancellation of Services

5a. Notification of Intent to Cancel

For a cancellation to be recognised as received by StickyPiston, a Cancellation Request must be placed and sent through the official channels. Information on the process can be found here: Cancelling your Minecraft Server.
StickyPiston agrees that a Server Owner has requested a cancellation from the date and time that this request is made, not from the time that a staff member becomes aware of it.

5b. PayPal Recurring Payments

If a Server Owner has chosen to pay via “PayPal Subscription”, “PayPal Recurring Payments”, “PayPal Automatic Billing Agreement” or any other service provided by PayPal that guarantees payments will be taken on regular, set dates, it is their responsibility to manage this service.
StickyPiston has no control over the payments received through any kind of automatic system established by PayPal and recommends that the Server Owner cancels the arrangement with PayPal at the same time as opening their cancellation request with StickyPiston as explained in 5a. Notification of Intent to Cancel.
Find out more about how to cancel a recurring payment here: Cancelling a PayPal Pre-Approved Payment Plan.
StickyPiston holds no responsibility to notify a Server Owner (past or present), manage payments received or return accidental payments should an Automatic agreement not be terminated correctly. However, if contact is made within 14 days of the accidental payment, a support ticket can be opened and staff can communicate with the user regarding a potential solution to an over-payment in the same way that refunds are handled as outlined in 4f. Refund Policy.

5c. Cancellation Period

When a Server Owner makes a cancellation request they may choose one of two options for the cancellation to come into effect.
“End of Billing Period” will prevent the next Service term renewal (See 2a. Term Start Date) and the services will be closed on that date.
“Immediate” will close the services within 24 hours and the next Service term renewal will not occur.
In both instances, it is the responsibility of the Server Owner to ensure they have retrieved any and all information, data, server files or other assets from their services before the cancellation request comes into effect.
StickyPiston stores backups of all server worlds. More information can be found in 10a. Data Backups.

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6. Suspension of Service & Termination

6a. Suspension Process

StickyPiston attempts to provide forewarning to suspension and termination procedures and, in the case of missed payments, the Server Owner is given ten days to pay the outstanding balance before termination occurs.
StickyPiston will send an invoice e-mail to the Server Owner seven days before it becomes due.
Two days after a due date wherein a payment has not been received, the server/services will be suspended. Making them inaccessible to the Server Owner until payment is received.
Eight days after the initial suspension, the server will be terminated.

6b. Termination Process

If a Server Owner has their services terminated due to non-payment, StickyPiston will keep their Server Owner Profile on record as well as storing a backup of any servers they were running.
A user may contact StickyPiston at any time to discuss setting the terminated services up on a new instance after a fresh order has been placed.

6c. Early Termination

Server Owners acknowledge that StickyPiston reserves the right to terminate their services if they breach any of the causes listed in 6d. Termination Causes.
Dependant on the cause of the termination, a Server Owners details may be removed from StickyPiston’s files, law enforcement may be notified or the suspension process laid out in 6a. Suspension Process be circumvented at the discretion of StickyPiston staff.
StickyPiston retains the right to enact any or all of these actions at their own discretion.

6d. Termination Causes

The following situations may lead to termination of the Server Owners services. These are in addition to the non-payment process detailed in 6a. Suspension Process;

Threats
Using StickyPiston service to transmit material that threatens or encourages bodily harm or destruction of property.

Harassment
Using StickyPiston service to transmit material that constitutes harassment of another user, player or Server Owner.

Forgery or Impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous nicknames, Minecraft Usernames or other pseudonyms does not constitute impersonation.

Fraudulent Activity
Using StickyPiston services to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam practise.

Unauthorised access
Using StickyPiston services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of StickyPiston, another users or Server Owners computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in success, failure, corruption or loss of data.

Network disruptions and unfriendly activity
Using StickyPiston services to actively disrupt the ability of other users or systems. This includes “Denial of Service” (DDoS) attacks against StickyPiston, an individual Server Owner or other third-party and any other Interference with or disruption of other Server Owners.

Fraud
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is a legal offense and information may be passed on to relevant law enforcement agencies.

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7. Third-party Links, Sites and Services

StickyPiston services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by them.
StickyPiston does not assume any responsibility for any such third-party sites, information, materials, products, or services.

7a. Links, Sites & Services

If a user or Server Owner accesses any third party website, service, or content that originates on a StickyPiston site, they do so at their own risk and agree that StickyPiston will have no liability arising from use of or access to any third-party website, service, or content.
These Terms of Service no longer apply as soon as a user leaves any website under the domain of StickyPiston.co and enters into another third-party domain.

7b. Community Content

By using StickyPiston services a Server Owner acknowledges that all Modpacks, Maps, Save Games, Images, Videos, Mods, Plugins, Add-ons, and other community created content as provided by StickyPiston, is "as is”.
Community content is not created, maintained or managed by StickyPiston in any way.
Unless otherwise stated, all community content is included within 7a. Links, Sites & Services.

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8. Acceptable Use & Fair Use Policies

8a. Acceptable Use

Our servers are to be used for running and maintaining instances of Minecraft as made available by StickyPiston during and after the order process only.
StickyPiston places no “hard limit” on how much Hard drive or HDD space that a Server Owner uses but reserves the right to contact a Server Owner and temporarily stop their services if the usage should begin to affect other Server Owners on the same hardware.
In instances whereby a server is using more processing power than needed in an attempt to keep up with events on the server, StickyPiston reserves the right to contact the Server Owner and temporarily stop their services until a solution can be found.

8b. Fair Use

StickyPiston reserves the right to manage data centres and hardware nodes to the benefit of all connected Server Owners and never for one specific Server Owner.
If a server is “running hot”, as in using more than the assigned amount of RAM (memory) or CPU processing power, StickyPiston may stop the server at their discretion and contact the Server Owners regarding the problem.
StickyPiston is responsible for making this contact within 24 hours of the server being stopped and Server Owners are responsible for ensuring they have taken all necessary steps to prevent further problems.
StickyPiston support staff are trained to deal with prevention of “running hot” and can help with issues at any time, before, during or after the incident of a server node being stopped. Open a support ticket to find out more.

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9. Disclaimer & Limitations

9a. Disclaimer

The materials on StickyPiston.co’s web site are provided “as is”. StickyPiston.co makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, StickyPiston.co does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

9b. Limitations

In no event shall StickyPiston.co or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on StickyPiston.co, even if StickyPiston.co or a StickyPiston.co authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Other than any specific cases previously discussed in this agreement, neither party shall be liable to the other for any lost profits, any indirect, special, incidental, consequential or punitive loss or damage of any kind, or for damages that could have been avoided by the use of reasonable diligence, arising in connection with the agreement, even if the party has been advised or should be aware of the possibility of such damages.
Server Owners acknowledge that they are solely responsible for interactions with other users on their purchased services.
To the extent permitted under applicable laws, Server Owners hereby release StickyPiston from any and all claims or liability related to any product or service of an end user, any action or inaction by an end user, including end user’s failure to comply with applicable law, and any conduct or speech, whether online or offline, of any end user.

9c. Intellectual Property

All software, presentations, games, trade names, texts, comments, images, illustrations, product brands or services and any creative construct of any kind which are accessible through StickyPiston, remain the exclusive property of their respective copyright holders.
This includes all community content as defined in 7b. Community Content.
Server Owners are authorised to us all software, games, services and features made available through StickyPiston in compliance with Intellectual property rights and any other rights holders and criminal law.

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10. Data Storage & Customer Information

10a. Data Backups

By placing an order and entering a financial agreement with StickyPiston, the Server Owner acknowledges that StickyPiston will create regular backups of the Server Owners server and all data contained within every 24 hours.
It is the Server Owners responsibility to create, store and provide any backups that they require beyond the 24 hour ones that StickyPiston creates.
Server Owners accept that StickyPiston will keep a full copy of their servers until such time as it is deemed necessary they be removed or deleted. Server Owners that do not wish these files to be kept can contact support any time before, during or after their service term to request the files be deleted.
StickyPiston is responsible for the removal of these files within 48 hours of the request being made.
StickyPiston reserves the right to disable or otherwise remove backup plugins or mods that create large or excessive files on a hardware node.

10b. Customer Information

Server Owners agree that StickyPiston may, without notice;

  • Report any Server Owners conduct that can be reasonably and in good faith judged to violate applicable law.
  • Provide any information that it has about a Server Owner to a formal request from a law enforcement or regulatory agency in relation to a civil action.

StickyPiston agrees to adhere to the terms as laid out in the General Data Protection Regulation (2018). Read our full Privacy Policy.

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11. Illegal Use & Enforceable Law

11a. Force Majeure

StickyPiston shall not be in default of any obligation under the agreement if the failure to perform the obligation is due to any event beyond StickyPiston’s control, including, without limitation, significant failure of a portion of power supply or infrastructure, significant failure of the internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organised labour action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

11b. Governing Law

This agreement shall be governed by the laws of the United Kingdom as applicable.

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