Hey there, here’s all that legal stuff that keep you and us safe… if you have any questions about this send support a ticket

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Disclaimer

The materials on StickyPiston.co’s web site are provided “as is”. StickyPiston.co makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, StickyPiston.co does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

3. Limitations

In no event shall StickyPiston.co or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on StickyPiston.co, even if StickyPiston.co or a StickyPiston.co authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

4. Acceptable use

Our servers are to be used for only Minecraft servers. Hard drive usage, we don’t limit storage space, if you do use more space we will contact you and let you know. Servers sometimes use more processing power than needed or the worlds become corrupted, if this does happen we may suspend your server and email you to help us fix the problem.

5. Overdue accounts

We are lenient on overdue invoices as we know it is easy to miss emails. We send an invoice 7 days before your server is due for payment, if it is not paid on the due date we will suspend the server 2 days after this, this means you can not access server, but it is safe. If you don’t pay this invoice you server will be terminated 8 days after the server is suspended. The server will be removed from our control panel, though we keep a copy of your server just in case you wish to restore your server.

6. Plugins

We let our clients use plugins on their servers. Our staff will will help you install and manage plugins within reason and timescales as it is very time consuming managing servers, we so provide plugin packs which we can install for by sending support an email. The Multicraft control panel lets you select the CraftBukkit and Spigot which both support plugins. At the moment modded server do not support plugins, though if you send support a nice email they will help you with this.

7. Backups

We provide 24hr backups for all our server, in your control panel you have the option to backup your server. Doing so we suggest you copy those files onto your own computer to make sure you have a backup of the files. We take no responsibility for data loss. Please do not use backup plugins as we are already doing this for you, if we find you running a backup plugin we will disable it then let you know via support we have done this.

8. Setup

You should receive an email with your info almost instantly after payment; our system for setting up your server is automatic. That being said if something goes wrong and your server is not up please email support@stickypiston.co with your invoice number so we can get it setup for you. If for some reason it never got setup it should be setup for you within 24 hours. Be sure to let us know something is wrong or we might not know you have an issue.

9. Refunds

We offer a 14 day refund on our servers. If you have issues with it, we ask you let us know and try to work it out first. If you’ve paid for multiple months we have the right to not issue a refund for whatever reason we provide.

We offer a 14 day refund on our servers for new customers and existing customers at our discretion. If you do experience any problems with your server or our service then please contact support first and we will do our best to help you.  If you fail to contact us first we may refuse to offer a refund.

Some customer’s ask for refunds for reasons that are not related to our service’s. Here are some examples where we will not offer a refund “My friends are no longer playing”  or ” I can’t afford it any more”  or ” I’m bored of Minecraft” .

We run a firm but fair refund policy. If you have any questions before you purchase the server please contact us.

PayPal subscriptions, you must cancel the subscriptions yourself after you wish to cancel your account with us. If you fail to do so we reserve the right to not refund you.

10. PayPal Recurring Payments

By choosing the pay your server using PayPal Subscriptions you accept it is your responsibility to cancel this service, otherwise you will continue to send us money which is added to your credit account, please also remember to cancel this service after cancelling your server. When you cancel your server you will be given instructions on how to cancel your PayPal Subscription, carefully read this information in the cancellation confirmation email.

11. Server uptime

We can’t control when updates come out that may break how the server runs, our control panel works and so on. With that said we will make sure to have everything working for you as fast as possible to have as little downtime for you the client. Also note ram usage may also go up with updates so performance may get affected.

12. Server Resource’s

If your server is using too many resources due to too much lava, tnt, or plugins, your server may be shut down until we resolve the issue. Remember others also have servers on the same box so if you make bog down the server it affects others as well. Also note TNT when used in masses will mess up your world and you may have to restore from a backup or restart everything from scratch.

13. Site Terms of Use Modifications

StickyPiston.co may revise these terms of use for its web site at any time without notice. By using StickyPiston.co you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

General Terms and Conditions applicable to Use of a Web Site.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


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