When you have problems logging into control panel it could be one of the follow problems.
If you are your login is temporarily blocked you will be locked out from the panel for only last 5 minutes.
1. Logging into the wrong Multicraft control panel
There are 2 control panels one in the EU and the US
European Control Panel
USA Control Panel
2. Your username or password may be incorrect
Either reset the password by folloing these instructions or contact support and ask them to reset the password for you.
Copy and paste the password as it is case sensitive, 'a' & 'A' are seen as different characters and so are a spaces! If you have a space at the end of the password it will not log you in either. Once you are logged in save the password in your web browser.
If you would like to change your password, email us your new password and we will change it for you.
Or you can follow these intructions in the Reseting Your Multicraft Password article
3. Internet Explorer problems
There is an issue with Internet Explorer where you sometimes are not redirected to your server page.
If you use Chrome, Safari or Firefox webbrowsers you should see your server page. If not please let me know.
If you are still having problems open a ticket and send us a screenshot of the page